New 3AW App: Frequently Asked Questions
- When will I get the new app?
If you’re already using our app, the new version will be delivered to you as an update. If you’re a new user, or your phone doesn’t update automatically, the apps are available for download on the Apple App Store and Google Play Store.
- I’ve forgotten my password, what should I do?
No worries! You can log in without a password by requesting a unique code be sent to your email, or reset your password through the app.
- The homepage looks very different, what’s changed?
The homepage has undergone a significant makeover. We’ve introduced a fresh design that highlights the current live show, offers easier access to the latest news and traffic updates, and makes contacting a show simpler than ever. Plus, finding catch-up content from our shows is now quicker.
- How can I contact a show?
While a show is live on-air, tap the ‘Contact’ button on the homepage. A pop-up will appear, allowing you to choose your preferred contact method. To reach out when a show is off-air, visit the show’s page within the app to contact the program.
- How can I find content from a specific show?
Visit dedicated show pages from the homepage or by tapping the show name in the broadcast schedule. Show pages offer extra info, a contact form, and the latest catch-up content from the program.
- Why do some shows not have catch-up content available?
We aim to provide catch-up content for all shows. If you notice any missing content, please let us know. We value your feedback and will work towards including that content in the app and on our websites.
- Does the app always auto-play on startup?
You can adjust this in the settings menu. If you’d rather not have live radio auto-play upon opening the app, simply toggle off the auto-play feature.
- Are articles still available in-app?
Article content is no longer in-app but can be accessed on our website.
- How can I access competitions?
Competitions are currently exclusive to our website, but will be reintroduced to the app soon.
- Can I still watch live through the app?
In-studio video streaming is not currently available in the new app. Our video stream can still be viewed on our website, and we plan to reintroduce it in a future version of our app.
- Can I use the app to listen through smart devices?
Yes, you can cast both live and on-demand content to Google Chromecast-enabled and Apple AirPlay devices.
- Can I use the new app in my car?
Absolutely! Our app supports live streaming through CarPlay (iOS 14 and above) and Android Auto. We’ll offer on-demand catch-up content for these platforms in future releases.
- Can I download content to my phone?
Currently, content requires an active internet connection, but we’re working on a downloadable on-demand content feature for future updates.
- Can I use the app on my tablet?
Yes, our apps are compatible with tablets and will display as they do on mobile devices.
- What devices are compatible with the new app?
Our apps support both Apple iOS and Android devices (the three most recent versions of each operating system).
- Are the websites changing too?
No! Only our apps are being updated at this time.
- Why do I have to sign-in to listen?
Signing in enhances your listening experience by tailoring content and ads to your preferences. It also supports the app’s free access. We prioritise the security of your data. For details, see our Privacy Policy.
- Can I listen through the app whilst overseas?
Currently, our apps are only accessible to listeners in Australia. If you’re overseas you can still hear 3AW via our website.
19. Is there a sleep timer in the app?
Yes! You can find the sleep timer on the bottom right of the full screen audio player.
We hope this FAQ addresses any questions you might have about our new apps. If you have further queries, please don’t hesitate to reach out to our support team at audiencesupport@radio.nine.com.au or call the helpline number on 07 3908 8212.