Linkt customers sound alarm over baffling payment problems
Several Linkt customers have sounded the alarm over problems with the toll road payment system.
John told Neil Mitchell he signed into his account last week and discovered there had been a problem with his payment method since July.
Linkt claims he owes $800, but that doesn’t match his travel history.
“The amount they say I owe means I’d be averaging seven trips a week since July. I average two trips a week,” he told Neil Mitchell.
Meanwhile, Linkt told 3AW Mornings listener Ian he was $40 in arrears.
“I topped it up, and all of a sudden they were saying I was in arrears again!,” he said.
“They are denying there is a system problem.”
3AW Mornings has contacted Linkt’s owner, Transurban, about the problem and has not yet received a response.
Press PLAY below to hear what customers are experiencing
Image: Nine/A Current Affair