Telstra has launched a new initiative that looks to significantly reduce instances of customer data being compromised through malware, ransomware and phishing.

Tom Elliott spoke with Andy Penn, chief executive of Telstra, about it.

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Mr Penn also apologised after an elderly man was asked to pay $30 for help installing COVIDSafe app.

“That’s just not on,” he told 3AW Drive.

“I can only say I’m sorry

“I wish I could control everything that happened in every single store.

“I’m embarrassed by that one and it shouldn’t have happened, so, my apologies.”