Australians are generous people. So generous, in fact, that even our lowest paid workers receive the highest minimum wage in the world. So why are customers expected to tip? Increasingly, businesses are rattling the tip jar and pressure is mounting on customers to reach deeper into our pockets. Are we well within our rights to ignore earnest pleas for tips? And should Australians push back at this bizarre American retail custom?

Half a billion shoppers will buy something during the Singles Day Sale, the largest retail event on the planet. Aussie customers can’t easily buy from Chinese e-commerce behemoth Alibaba, but Aussie businesses can sure sell their wares. Dr Matt McDougall, CEO at Reach China, explains why businesses owners should pay attention to Singles Day.

Peter Switzer from GrowYourBusiness.com.au shares tips on why customer feedback is important information.