An Australian woman living in Israel, who is trying to get back to Australia with her three children, says the repatriation flight process is “the biggest mess”.

Nicole Brodie has been told she’ll be flown to London free of charge and will need to pay for a flight to Australia herself, but she can’t get answers on whether she should book that flight herself, or details on when to book it for.

“There’s no order,” she told Neil Mitchell.

Press PLAY below to hear her telling Neil Mitchell about the shambolic system