Qantas is set to scrap a “grossly unfair” rule preventing grieving relatives from reclaiming their late loved one’s frequent flyer points.

Frequent flyer expert, Daniel Sciberras, claimed the policy always “baffled” him and he “never understood it”.

“It’s good to see that this will be getting reversed,” Mr Sciberras told Ross and Russel.

Press PLAY to hear more on the rule that’s getting scrapped by Qantas + why the rule always “baffled” the frequent flyer expert

Editor in Chief of Executive Traveller, David Flynn, said it was a “very sad” rule and explained what Qantas’ new plan is relating to the rule and how the airline can win customers’ trust back.

Press PLAY to hear him explain 

(Photo by Michael Willson/AFL Photos via Getty Images)