Footage of a frustrating incident at a car park has Dee Dee fired up.

The video, posted on TikTok, has been viewed 11 million times since yesterday.

“The parking attendant, I think, is being incredibly unreasonable,” the 3AW Afternoons host said.

Press PLAY below to hear Dee Dee’s view

“She can’t reverse!”

Press PLAY below to watch the footage

@vibing_by I WENT TO HELP 😇 #fyp#carpark#rage#roadrage#angry#stuck#lol#tiktok#pissedoff#fml#love#a#good#bitch ♬ original sound – VIBING_BY

Image: TikTok/ @vibing_by

Care Park sent 3AW Afternoons the following statement…

Care Park addresses the situation recorded on two Tik Tok videos released showing a lady at the Circle on Cavill car park trying to exit with a deactivated parking pass.

Care Park is the parking manager of the Circle on Cavill car park.

Care Park has investigated the situation where a customer’s deactivated pass did not allow her to exit from the car park. The situation was recorded and then released on Tik Tok.

A fellow parker tried to assist the woman whose pass had failed and recorded the situation and interface with our customer service officer.

While trying to resolve the situation at the exit gate, the queue of cars trying to leave the premises grew.

The customer service officer handling the matter at the exit gate looked into the situation and could see in the system the customer’s parking pass had been deactivated and therefore she needed to pay for her parking and would not be granted exit until payment had been made.

Unfortunately there were a number of issues at play that were not evident at the time:

1. The customer interface on the intercom is a one way line which allows only one person to speak at a time and therefore comes across as the customer officer speaking over the top of the parker.
2. The lady’s pass had been deactivated accidently during the monthly audit of paid parking customers.
3. The lady had spoken to Care Park the week prior to this incident regarding her parking pass and the matter resolved at that time.
4. Unfortunately that conversation was not captured in the monthly audit sweep of parking customers and therefore should have kept her parking pass active.
5. Our Customer Service Officer has subsequently spoken with the lady about the incident and advised how the situation arose with her parking pass being deactivated and we advise she was understanding of the situation.

Care Park has extended its apologies for the situation that occurred to the lady while trying to resolve the card issue at the exit gate.

Care Park is grateful to the public help extended to this lady to help pay her parking fee to exit the car park and the enormous support shown to her.

Care Park has taken appropriate action and held urgent meetings with all the team involved to ensure we improve our customer service processes going forward.

Care Park apologises to all the people affected by the delay exiting the Circle on Cavill car park on Thursday afternoon, March 2.

Care Park acknowledges we could have handled this situation better and we have immediately implemented better car park management tools to avoid a similar situation occurring again.

Customer service training is imperative to ensure the highest standards of customer interface are delivered and a priority for Care Park staff.