A telco is under fire for slugging customers an extra $3.20 to pay their bills in person, rather than electronically. 

Telstra has also announced it will increase the fee to receive a paper bill in the mail from $2.00 to $3.20. 

Caller Lisa told Neil Mitchell she liked to receive a paper bill but begrudgingly had switched to an email version because she refused to pay the $3.20. 

The Telstra statement read:

‘From 28 November, we will be increasing our monthly charge for the following non-electronic billing and payments method from $2 to $3.20.’ 

‘The increase applies to: receiving a paper bill, paying a bill in person or via mail, both receiving a paper bill and paying a bill in person or via mail.’ 

Listen: Lisa tells Neil what she thinks about Telstra’s charges